Perkfactory — Legal & Terms (Australia)
These terms govern our provision of logistics, freight forwarding, warehousing, fulfilment and related services in Australia. They incorporate important details on carriage, liability, privacy and how to make complaints.
Please read carefully — by using our services you agree to these terms and any applicable service agreement.
Privacy & Personal Information (Australian context)
Perkfactory is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect personal information necessary to provide logistics services (names, contact details, delivery addresses, customs documentation, identity verification where required).
- Purposes: provision of 3PL, customs assistance, billing, claims handling and regulatory compliance.
- Disclosure: we may disclose to carriers, customs brokers, payment processors, insurers and third-party warehouses.
- Access & correction: requests should be made to our Privacy Officer (see contact section).
Privacy Officer
privacy@perkfactory.pro
Data retention & security
We retain records for as long as required for operational, billing, compliance and dispute-resolution purposes. We implement technical and organisational measures to protect personal and commercial data, including encrypted backups, access controls and secure facilities.
For specific retention periods (e.g., customs and GST records), please contact our Privacy Officer.
Terms of carriage, customs & GST
Services are provided under Perkfactory standard terms and any executed service agreement. Unless otherwise agreed, carriage is subject to carrier conditions where applicable. Clients are responsible for accurate customs declarations and paying applicable duties, taxes and GST.
We act as agent or principal as specified in the service agreement. Where we act as agent, third-party carrier terms may limit liability — clients should review bills of lading/air waybills.
Liability, claims & insurance
Subject to applicable law (including consumer guarantees under the Australian Consumer Law), Perkfactory limits liability for loss or damage to goods to the extent permitted by contract and carrier terms. Clients should maintain adequate insurance for high-value consignments.
Claims must be notified promptly: loss/non-delivery claims within 30 days of purported delivery date; visible damage to consignments on delivery must be noted on carrier documentation and notified within 7 days.
Quick clause reference
Complaints & dispute resolution
If you have a complaint about our services, please contact us promptly. We will attempt internal resolution within 30 days. If unresolved, Australian customers may contact the Australian Competition and Consumer Commission (ACCC) or the Office of the Australian Information Commissioner (OAIC) for privacy matters.
- Step 1 — contact: support@perkfactory.pro or call +61 472 391 584
- Step 2 — internal review within 30 days
- Step 3 — external bodies (ACCC, OAIC) where applicable
Changes to these terms
Perkfactory may update these legal terms from time to time. Material changes will be posted on this page with the date of last revision. Continued use of services after updates constitutes acceptance of the revised terms.
Last updated: 2026